Privacy Policy

This Privacy Policy explains how Swivells, a brand owned by Maison Condamine SARL, collects, uses, stores and protects your personal data when you use our website, https://swivells.com, place an order or interact with our services.

We take the protection of your privacy very seriously and are committed to processing your personal data transparently, securely and in accordance with applicable regulations, including the General Data Protection Regulation (GDPR).

1. Data Controller

The controller responsible for processing your personal data is:

Maison Condamine SARL
66 rue de Rome
75008 Paris, France

Email: service@swivells.com

If you have any questions concerning your personal data or wish to exercise your rights, you may contact us at this address.

2. Personal Data We Collect

Depending on how you use our website and services, we may collect the following categories of personal data:

• first and last name;

• email address;

• telephone number;

• delivery and billing addresses;

• information relating to your orders;

• purchase, return and exchange history;

• information relating to your customer account, if you create one;

• communications with our customer service team;

• technical and browsing information, such as your IP address, device or browser type and interactions with our website;

• information relating to your marketing preferences and cookie consent.

When you make a payment, the information required to complete the transaction is processed by our secure payment service providers. Swivells does not retain your complete payment card details.

Certain information is required for us to process your order or provide the requested service. If you do not provide this information, we may be unable to process your order or provide certain services.

3. Why Do We Use Your Data?

We use your personal data for the following purposes:

Purpose	Legal basis
Processing, preparing and shipping your orders	Performance of a contract
Managing payments relating to your orders	Performance of a contract
Managing deliveries, returns, exchanges and refunds	Performance of a contract
Providing customer service and responding to your requests	Performance of a contract and/or legitimate interest
Managing your customer account	Performance of a contract
Sending you information relating to your orders	Performance of a contract
Complying with our accounting, tax and legal obligations	Legal obligation
Preventing fraud, misuse and security incidents	Legitimate interest
Improving our website, products and customer experience	Legitimate interest or consent, where required
Sending you our newsletter and promotional offers	Consent, where required
Measuring our website’s audience and performance	Consent, where required
Measuring the effectiveness of our advertising campaigns	Consent, where required
Personalising advertisements displayed to you on third-party platforms	Consent

Where we rely on our legitimate interests, we ensure that the processing is necessary for our business activities and does not have a disproportionate impact on your rights and freedoms.

Where processing is based on your consent, you may withdraw that consent at any time.

4. Marketing Communications and Newsletter

If you have agreed to receive our marketing communications, we may use your email address to send you:

• information about new products;

• promotional offers;

• news about Swivells;

• selections of products or content that may interest you.

You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails or by contacting us at service@swivells.com.

Withdrawing your consent does not affect the lawfulness of any processing carried out before its withdrawal.

Emails required to process and provide updates about your order are transactional emails and do not require you to subscribe to our newsletter.

5. Recipients of Your Data

Your personal data is accessible only to the individuals and service providers who require it to operate our business and provide our services.

These recipients may include:

• authorised members of the Swivells team;

• our website hosting and e-commerce service providers;

• our payment service providers;

• our logistics partners and shipping carriers;

• our customer service providers;

• our email marketing and communications providers;

• our customer review providers;

• our website analytics providers;

• our advertising partners, where you have given your consent;

• our accounting or administrative service providers, where necessary;

• administrative or judicial authorities where required by law.

We never sell your personal data to third parties.

6. Main Service Providers We Use

To operate our website and provide our services, we use the following service providers in particular:

Service provider	Purpose
Shopify	Website hosting and management of our online store and orders
Shopify Payments	Online payments
Klaviyo	Newsletter and email communications management
Gorgias	Customer service management
Bigblue	Logistics and management of certain orders and returns
Hometown Industries	Logistics for certain orders in the United States
Judge.me	Management and display of customer reviews
Google Analytics / Google	Website audience measurement and usage analysis, subject to