Shipping policy

Shipping Policy

At Swivells, we do our utmost to prepare and ship your orders quickly and with care.

Processing and shipping times

Orders placed before 11:00 a.m. (GMT+1), Monday to Friday excluding public holidays, are generally shipped the same day.

Orders placed after 11:00 a.m. are shipped the next business day.

During busy periods (product launches, private sales, the holiday season…), shipping times may occasionally be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Shipping costs

Metropolitan France

  • Delivery to a pickup point: free

  • Standard home delivery: €4.90

  • Express delivery: €14.90

United States

  • Standard delivery: free

  • Express delivery: US$10

Canada

  • Delivery: US$15

European Union

  • Standard delivery: €9.90

  • Express delivery: €25

Rest of the world

  • United Kingdom, Norway, Switzerland: €14.90

  • International delivery: €45

  • Express delivery: €60

Any customs duties or import taxes are not included.

Order tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can track your parcel directly using the link provided in this email.

For orders shipped outside the United States and Canada, tracking is also available here:
https://track.bigblue.co/swivells

Customs duties and import taxes

For orders shipped to destinations outside the European Union, the United States and Canada, customs duties or import taxes may be charged by the local authorities in the destination country.

These charges are the customer’s responsibility.

Swivells has no control over these charges and recommends checking with the local authorities before placing an order.

Delivery address

The customer is responsible for the delivery information provided when placing an order.

Please carefully check:

  • your first and last name,

  • your full address,

  • your phone number,

  • any access codes or additional delivery information.

If an incorrect or incomplete address prevents delivery, additional shipping fees may be charged to resend the parcel.

Delivery delays

Delivery times are provided as estimates.

Swivells cannot be held responsible for delays caused by:

  • the carrier,

  • customs procedures,

  • weather conditions,

  • or any circumstances beyond its control.

Lost or damaged parcels

When you receive your parcel, please check its condition.

If there is a problem (a damaged parcel, a missing item, an incorrect item…), please contact our customer service team within 48 hours at:

service@swivells.com

Photos may be requested to help us process your claim.

Unclaimed or refused parcels

If a parcel is returned to us:

  • because it was not collected,

  • due to an incorrect address,

  • or following a refusal to pay customs duties,

the original shipping costs and any return shipping costs may be deducted from your refund.