The brand
Where are Swivells shoes made?
Swivells shoes are designed in Paris, in the Batignolles district, then manufactured in Portugal, near Porto, and in Spain, near Alicante.
How to take care of your shoes?
To take care of your Swivells shoes, please refer to the care tips section on each product sheet, on our dedicated page Care tips or on our article Tips to take care of your leather shoes on our Blog.
How do Swivells shoes fit?
Swivells shoes come in standard sizes. In case of doubt, please refer to our size guide, present on each product sheet. In case of error in the choice of the size, you have a 15 days deadline as from the reception of the parcel to return us your product.
Delivery
In which countries can I order Swivells shoes?
We deliver to the following countries: France, Belgium, United Kingdom, Spain, Germany, Luxembourg, Portugal, Austria, Italy, Netherlands, San Marino, Macedonia, Republic of Ukraine, Switzerland, Faroe Islands, Gibraltar, Estonia, Lithuania, Serbia, Andorra, Hungary, Isle of Man, Slovakia, Croatia, Czech Republic, Finland, Poland, Malta, Slovenia, Romania, Bulgaria, Jersey, Sweden, Monaco, Denmark, Albania, Liechtenstein, Moldova, Ireland, Bosnia-Herzegovina, Greece, Guernsey, Belarus, Latvia, Norway, Montenegro, United States, Australia, Canada, Hong Kong. For people living outside these countries, please contact us at service@swivells.com.
Where can I have my order delivered?
You can choose to have your order delivered to your home or to another address (workplace, vacation location...). In Metropolitan France, you can also choose to have your order delivered for free in one of the many Mondial Relay points.
How much is the delivery charge?
Delivery via Mondial Relay is free in Metropolitan France.
Home delivery is €5 in Metropolitan France.
Delivery is €15 in other European countries.
Delivery is €30 in the United States.
Delivery is €45 to Australia, Canada, Thailand, South Korea, Taiwan, Argentina and Hong Kong.
Please note that for deliveries outside the European Union, you may have to pay customs fees upon receipt of your parcel.
How can I track my order?
Once your order is placed and shipped, you will receive an email with an online tracking number. You can also go to My Account" "My Orders" and then select the order in question to get the tracking number online. Finally, you can visit our tracking page.
Orders
What about the confidentiality of my bank details?
We do not have access to your bank details at any time. These are perfectly secure and under the responsibility of PayPal and Shopify Payments.
What types of credit cards do you accept?
The following cards can be used: Visa, MasterCard, American Express and Discover.
How do I know if my order has been processed?
Following your order, you will automatically receive a confirmation email from us. If you have not received the email, please contact us at service@swivells.com. You can also consult the heading "My account" then "My orders" to see all your orders.
Returns
How do I return an item?
We've answered all your questions about returns on our return page.
