F.A.Q

Need more information? Get in touch with us via our contact page.

Brand

  • Where are Swivells shoes made?

    Swivells shoes are designed in Batignolles, Paris and made in the region of Guimarães, Portugal.

  • How do I take care of my new shoes?

    For tips on how to care for your Swivells, refer either to the care advice section on every product page, to our dedicated shoe care guide or to the blog post we wrote on How to take care of leather shoes

  • How is the sizing?

    Swivells shoes run true to size. Please refer to the Size Guide on every model's product page to get the accurate sizing information. In case you choose the wrong size, you can return your order within 15 days after receiving it

Orders

  • What about the confidentiality of my banking information?

    We have no access to your banking information. Our secure payment system is managed by the company Stripe and guarantees the confidentiality of your data.

  • What types of credit cards do you accept?

    We accept Visa, MasterCard, American Express and Discover.

  • How do I know my order was placed?

    Following your order, you will automatically receive a confirmation email. If you haven’t received it, please contact us at: service@swivells.com. You can also consult the ”My Account” and “My Orders” sections on the website to see the progress of your orders.

Delivery

  • Which countries do you deliver to?

    We deliver in the following countries: France, Belgium, United Kingdom, Spain, Germany, Luxembourg, Portugal, Austria, Italy, Netherlands, San Marino, Macedonia, Republic of, Ukraine, Switzerland, Faroe Islands, Gibraltar, Iceland, Estonia, Lithuania, Serbia, Andorra, Hungary, Isle of Man, Slovakia, Croatia, Czechia, Finland, Holy See (Vatican City State), Poland, Malta, Svalbard and Jan Mayen, Slovenia, Åland Islands, Romania, Bulgaria, Jersey, Sweden, Monaco, Denmark, Albania, Liechtenstein, Moldova, Ireland, Bosnia and Herzegovina, Greece, Guernsey, Belarus, Latvia, Norway, Montenegro, United States, Canada, Hong Kong, Japan, Korea, Republic of, Singapore, Taiwan, Australia. For people living in other countries, send us an email at service@swivells.com.

  • Where can I have my order delivered?

    Swivells shoes are delivered to the address of your choice except for P.O. boxes. In Metropolitan France, your parcel can be delivered to any Mondial Relay point free of charge.

  • How much does delivery cost?

    Delivery via Mondial Relay is free in Metropolitan France. Delivery via Colissimo is €5 in Metropolitan France.
    Belgium, United Kingdom, Spain, Germany, Luxembourg, Portugal, Austria, Italy, delivery is €10.
    Netherlands, San Marino, Macedonia, Republic of, Ukraine, Switzerland, Faroe Islands, Gibraltar, Iceland, Estonia, Lithuania, Serbia, Andorra, Hungary, Isle of Man, Slovakia, Croatia, Czechia, Finland, Holy See (Vatican City State), Poland, Malta, Svalbard and Jan Mayen, Slovenia, Åland Islands, Romania, Bulgaria, Jersey, Sweden, Monaco, Denmark, Albania, Liechtenstein, Moldova, Ireland, Bosnia and Herzegovina, Greece, Guernsey, Belarus, Latvia, Norway, Montenegro, delivery is €15 For the other countries listed on our website delivery is €30.

  • How can I track my order?

    Once your order is shipped, you will receive an email containing a link to track your parcel until it is delivered. You can check the “My Account” section of the website, then click on “My Orders” and select the order in question to get the tracking number.

Returns

  • How can I return an article?

    We've answered all your questions about returns in our dedicated return page.

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  • Worldwide shipping

    Via our shipping partners Fedex & Chronopost to be sure you get your parcel delivered on time.

  • Free shipping & returns in France

    Don’t be afraid to try them out! For orders within Metropolitan France, returns are free with our partner Mondial Relay.

  • Secure payment via SSL

    Secured transactions using SSL and Stripe Payments. Accepted credit cards Visa / American Express / Mastercard / JCB.

Stay in the know

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  • Shipping via Colissimo
  • Shipping via Fedex
  • Payment processing powered by Stripe
  • Shipping via Chronopost
  • Shipping via Mondial Relay

Our boots and derbies blend comfort and elegance. Sewn with quality leather and using colours we love, our goal today is to bring your feet some colour!

This website is published by the company Maison Condamine, 66 rue de Rome, 75008 Paris, France.

We accept cards: Visa - MasterCard - American Express

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Frankie Manning foundation sponsor