F.A.Q

Need more information? Get in touch with us via our contact page.

Brand

keyboard_arrow_right Where are Swivells shoes made?
Swivells shoes are designed in Batignolles, Paris and made in the region of Guimarães, Portugal.
keyboard_arrow_right How do I take care of my new shoes?
For tips on how to care for your Swivells, refer either to the care advice section on every product page, to our dedicated shoe care guide or to the blog post we wrote on How to take care of leather shoes
keyboard_arrow_right How is the sizing?
Swivells shoes run true to size. Please refer to the Size Guide on every model's product page to get the accurate sizing information. In case you choose the wrong size, you can return your order within 15 days after receiving it

Order

keyboard_arrow_right What about the confidentiality of my banking information?
We have no access to your banking information. Our secure payment system is managed by the company Stripe and guarantees the confidentiality of your data.
keyboard_arrow_right What types of credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.
keyboard_arrow_right How do I know my order was placed?
Following your order, you will automatically receive a confirmation email. If you haven’t received it, please contact us at: service@swivells.com. You can also consult the ”My Account” and “My Orders” sections on the website to see the progress of your orders.

Delivery

keyboard_arrow_right Which countries do you deliver to?
We deliver in the following countries: France, Belgium, United Kingdom, Spain, Germany, Luxembourg, Portugal, Austria, Italy, Poland, Jersey, Isle of Man, Switzerland, Liechtenstein, Slovenia, Romania, Malta, Monaco, Norway, Slovakia, Denmark, Greece, Iceland, Åland Islands, Latvia, Croatia, Netherlands, Czech Republic, Faroe Islands, Sweden, Bosnia and Herzegovina, San Marino, Estonia, Ireland, Lithuania, Ukraine, Gibraltar, Montenegro, Albania, Serbia, Guernsey, Belarus, Bulgaria, Hungary, Finland, Moldova, Republic of, Macedonia, Republic of, Andorra, Holy See (Vatican City State), Svalbard and Jan Mayen, United States, Canada, Hong Kong, Japan, Korea, Republic of, Singapore, Taiwan, Australia. For people living in other countries, send us an email at service@swivells.com.
keyboard_arrow_right Where can I have my order delivered?
Swivells shoes are delivered to the address of your choice except for P.O. boxes. In Metropolitan France, your parcel can be delivered to any Mondial Relay point free of charge.
keyboard_arrow_right How much does delivery cost?
Delivery via Mondial Relay is free in Metropolitan France. Delivery via Colissimo is €5 in Metropolitan France.
Belgium, United Kingdom, Spain, Germany, Luxembourg, Portugal, Austria, Italy, delivery is €10.
Poland, Jersey, Isle of Man, Switzerland, Liechtenstein, Slovenia, Romania, Malta, Monaco, Norway, Slovakia, Denmark, Greece, Iceland, Åland Islands, Latvia, Croatia, Netherlands, Czech Republic, Faroe Islands, Sweden, Bosnia and Herzegovina, San Marino, Estonia, Ireland, Lithuania, Ukraine, Gibraltar, Montenegro, Albania, Serbia, Guernsey, Belarus, Bulgaria, Hungary, Finland, Moldova, Republic of, Macedonia, Republic of, Andorra, Holy See (Vatican City State), Svalbard and Jan Mayen, delivery is €15 For the other countries listed on our website delivery is €30.
keyboard_arrow_right How can I track my order?
Once your order is shipped, you will receive an email containing a link to track your parcel until it is delivered. You can check the “My Account” section of the website, then click on “My Orders” and select the order in question to get the tracking number.

Returns

We've answered your questions about returns in our dedicated return page.