Contact Us

We'll do our best to answer your request in less than 24 hours

We tried to answer the most frequently asked questions about our products and orders processing in our F.A.Q page. If you are looking for some advice on how to take care of your shoes, please check out our shoe care page to get some useful advices.

Via contact form

If you couldn't find the information you were looking for please fill in our contact form to get in touch with us. You'll find your order reference on your order confirmation or dispatch email (search for @swivells in your inbox).

Via email

Our customer service is also available via service@swivells.com

Via Messenger, Instagram or Whatsapp

Feel free to reach us on our Facebook or Instagram by sending us a private message. We also answer to calls or text messages on Whatsapp via: +337 67 99 46 95 (🇫🇷 07 67 99 46 95)

Opening hours

Our customer service via instant messaging or using our live chat operates during these business hours (CEST, Time zone in Paris (GMT+2)). More information on our Google Business page.

Sunday-
Monday-
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Thursday-
Friday-
👉   Saturday-
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  • Worldwide shipping

    Via our shipping partners Fedex & Chronopost to be sure you get your parcel delivered on time.

  • Free shipping & returns in France

    Don’t be afraid to try them out! For orders within Metropolitan France, returns are free with our partner Mondial Relay.

  • Secure payment via SSL

    Secured transactions using SSL and Stripe Payments. Accepted credit cards Visa / American Express / Mastercard / JCB.

Stay in the know

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  • Shipping via Colissimo
  • Shipping via Fedex
  • Payment processing powered by Stripe
  • Shipping via Chronopost
  • Shipping via Mondial Relay

Our boots and derbies blend comfort and elegance. Sewn with quality leather and using colours we love, our goal today is to bring your feet some colour!

This website is published by the company Maison Condamine, 66 rue de Rome, 75008 Paris, France.

We accept cards: Visa - MasterCard - American Express

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