Shipping policy

Shipping Policy

At Swivells, we do our utmost to prepare and ship your orders quickly and carefully.

Processing and Shipping Times

Orders placed before 11:00 a.m. (GMT+1), Monday to Friday excluding public holidays, are generally shipped on the same day.

Orders placed after 11:00 a.m. are shipped on the following business day.

During particularly busy periods, such as product launches, exclusive sales and the holiday season, shipping times may occasionally be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Shipping Costs

Metropolitan France

  • Delivery to a collection point: free

  • Standard home delivery: €4.90

  • Express delivery: €14.90

United States

  • Standard delivery: free

  • Express delivery: $10

European Union

  • Standard delivery: €9.90

  • Express delivery: €25

Rest of the World

  • United Kingdom, Norway and Switzerland: €14.90

  • International delivery: €45

  • Express delivery: €60

Any applicable customs duties or import taxes are not included.

Order Tracking

As soon as your order has been shipped, you will receive an email containing your tracking number.

You can track your parcel directly using the link provided in this email.

Tracking is also available here for certain orders:
https://track.bigblue.co/swivells

Customs Duties and Import Taxes

For orders shipped outside the European Union, customs duties or import taxes may be charged by the local authorities in the destination country.

These charges are the customer’s responsibility.

Swivells has no control over these charges and recommends contacting the relevant local authorities before placing an order.

Delivery Address

The customer is responsible for the delivery information provided when placing an order.

Please check the following details carefully:

  • first and last name;

  • full address;

  • telephone number;

  • any access codes or additional delivery information.

If an incorrect or incomplete address prevents delivery, additional reshipping costs may apply.

Delivery Delays

Delivery times are provided for guidance only.

Swivells cannot be held responsible for delays caused by:

  • the shipping carrier;

  • customs procedures;

  • weather conditions;

  • any other circumstances beyond its control.

Lost or Damaged Parcels

Please check the condition of your parcel upon delivery.

If you experience an issue, such as a damaged parcel, missing item or incorrect item, please contact our customer service team within 48 hours at:

service@swivells.com

We may ask you to provide photographs to help us process your request.

Unclaimed or Refused Parcels

If a parcel is returned to us due to:

  • failure to collect the parcel;

  • an incorrect address;

  • refusal to pay customs duties,

the original shipping costs and any applicable return shipping costs may be deducted from your refund.