Where are the shoes made?

Swivells shoes are designed in Paris, France, in the Batignolles district, then hand-sewn in Alicante, Spain.

How do I take care of my shoes?

To take care of your Swivells shoes, please refer to the care instructions on each product sheet, or our Care Instructions page: https://swivells.com/en/pages/shoe-care-guide.

How do Swivells shoes fit?

Swivells shoes come in standard sizes. In case of doubt, please refer to our size guide, present on each product sheet. In case of error in the choice of the size, you have a 15 days deadline as from the reception of the parcel to return us your product.

In which countries can I order Swivells shoes?

We deliver to the following countries: France, Belgium, United Kingdom, Spain, Germany, Luxembourg, Portugal, Austria, Italy, Netherlands, San Marino, Macedonia, Republic of Ukraine, Switzerland, Faroe Islands, Gibraltar, Estonia, Lithuania, Serbia, Andorra, Hungary, Isle of Man, Slovakia, Croatia, Czech Republic, Finland, Poland, Malta, Slovenia, Romania, Bulgaria, Jersey, Sweden, Monaco, Denmark, Albania, Liechtenstein, Moldova, Ireland, Bosnia-Herzegovina, Greece, Guernsey, Belarus, Latvia, Norway, Montenegro, United States, Australia, Canada, Hong Kong. Important: Outside the European Union, import taxes may be applied by your country’s customs authorities. Please check with your local authorities for more information. For the United States, these customs fees are collected at checkout and remitted directly to the U.S. government on your behalf.

Where can I get my order delivered?

You can choose to have your order delivered to your home or to another address (workplace, vacation location...). In Metropolitan France, you can also choose to have your order delivered for free in one of the many pickup points.

How much is delivery?

Delivery to a pickup point is free within mainland France. Home delivery costs €4.90 within mainland France. Delivery costs €14,90 to other European countries. Delivery costs €29.90 to Canada (customs duties not included). Delivery costs €39 to the United States (customs duties not included). Delivery costs €45 to all other countries (customs duties not included). Important: Outside the European Union, import taxes may be applied by your country’s customs authorities. Please check with your local authorities for more information.

How can I track my order?

Once your order is placed and shipped, you will receive an email with an online tracking number. You can also visit our tracking page.

What happens if my parcel is lost or arrives damaged?

Lost packages: If your order is lost during transit, please reach out to our customer support team at service@swivells.com with your order number and any relevant details. Damaged packages: Please report to our customer support team at service@swivells.com within 14 days of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What about the confidentiality of my bank details?

We do not have access to your bank details at any time. These are perfectly secure and under the responsibility of PayPal and Shopify Payments.

What types of credit cards do you accept?

The following cards can be used: Visa, MasterCard, American Express and Discover.

How do I know my order has been processed?

Following your order, you will automatically receive a confirmation email from us. If you have not received the email, please contact us at service@swivells.com. You can also consult the heading "My account" then "My orders" to see all your orders.

How do I cancel my order?

You can contact our customer service team at service@swivells.com. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to the Returns part of this FAQ for further instructions.

Can I change my order?

You can contact our customer service team at service@swivells.com. Please include your order number and the reason for cancellation in your message. Orders can only be modify before they have been dispatched. If your order has already been shipped, please refer to the Returns part of this FAQ for further instructions.

Can I return or exchange an item?

You have 15 days to return all or part of your order (unless an extended return period is mentioned on our website). Only one return is allowed per order. Items must be in their original condition and original packaging (including the shipping box). Please try on your shoes on a carpet or soft surface to avoid scratching the soles.

How do I make a return or an exchange?

How do I return a package from within the EU? Go to our return portal to generate your return label. You’ll be able to choose between an exchange or a refund. How do I return a package from outside the EU? Please email us at service@swivells.com. We’ll help you organize the return or exchange of your pair. Once we receive your package, we’ll process your exchange or refund (excluding shipping fees) via your original payment method. Refunds are only possible if the shoes are unworn and still have the protective film on the soles (if applicable).

Do I have to pay for the return of my package?

Exchanges: Free within the European Union. Returns: The item price will be refunded, but a deduction may apply: France (mainland): free. European Union: €10 will be deducted from your refund. For exchanges, we cover the shipping of the new pair. International: €20 will be deducted from your refund. For exchanges, a €20 contribution fee applies for the return, and we cover the shipping of the new pair.

How long will it take to receive my refund?

The refund is made within 15 days from the receipt of the return of goods and is made by re-credit on the bank card used at the time of purchase, after checking the good condition of the item and its packaging.

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You have a shoe store? Join our network of retailers and benefit from our professional rates. Contact us by email on service@swivells.com or find us on Ankorstore.

Become a School Partner

Treat your students while helping to support and develop your school. Whether you have a large academy or a small local school, join our network of partner schools today and get a personalized code offering discounts to your students and commissions for you.

You love Swivells shoes and want to become a brand ambassador? Join our Ambassador Program. Get a personalized discount code to pass on to your friends or followers and earn Swivells commissions or gift cards.

Become a partner festival

You organize a dance festival and would like to see a Swivells shoe stand there? Take advantage of our festival offer and receive a tailor-made solution.

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